Roof Job - Hiring A Roofer...
The roof is arguably the most important component of your house
Does the roofer have the know how to get the job done right.
If you are getting a new roof put on, it should be done correctly and to code the first time
Is it a new roof if the roofer has to keep coming back out to correct mistakes?
Do your homework before hiring a roofer. Many times you are hiring the salesman, not the actual crew that does the work.
Most roofing companies use sub contractors... Huge variable for workmanship...
Example: (from Hippo roofing web site and contract)
On the roofer web site they claim to used only experienced contractors. On the terms and conditions (back of contract) it says they use what ever sub contractors are available.
Are these sub contractors licensed and insured? What experience do they have? Do they have the know how to work un-supervised?
It is expensive hiring a good roofer. It is more expensive hiring a bad roofer!
Below are photos and time line of a simple roof job, mangled by a roofing company. Mostly due to not supervising the sub contractor.
- Permit -
Permit #: BP18-001695
Project #: 18-002808
Address: 4840 BARNA AVENUE
Description: ROOF - TEAR OFF - RE-ROOF SHINGLES. ROOF PITCH: 3/12, SQUARES: 18
Permit #: BP18-001695
Permit Type: Building Permit
Sub Type: Residential
Issue Date: 05/07/2018
Expiration Date: 02/13/2019
NOTE: You will need the first and last name as well as the phone number of the contact to search in the system.
Main Contractor: HIPPO ROOFING LLC - BRIAN STILLWELL
Home / Services / Building Permits / View Permit
- Permit #: BP18-001695
- Project #: 18-002808
- Status: Issued
- Address: 4840 BARNA AVENUE
- Description: ROOF - TEAR OFF - RE-ROOF SHINGLES. ROOF PITCH: 3/12, SQUARES: 18
|113 Roof Final||Bo Koleini||08/13/2018||Disapproved|
|113 Roof Final||Bo Koleini||07/03/2018||Disapproved|
|112 Dry-in, Flashing & In Progress||Bo Koleini||06/25/2018||Approved|
Table of Contents
Look at the roof eve, straight, level. Area above the eve straight, flat all the way up to the peak. 2 layers old shingles. The roof will not look like this again after work started. No more straight, level, flat. Low slope pitch.
The object along right side edge is an antenna laying there.
Here the roofer crew decided to build a new ridge (why?). So much for straight, level roof eve, and flat (left to right) roof deck.
I asked but was never given an answer as to why they did this. Just to stall a week and take it apart again. Partly apart. (see below)
Sorry for all the photos of this, I was trying to talk myself into getting used to this look. NO, not happening. All I had to say the next morning was ask how do you think this will look when the roof is done?
Roofers realized this will not look good. The slope was built on a Monday, Tuesday morning everyone left. Went to another job. Saturday 2 roofer came back and flattened out the roof deck the equivalent of 3 visible shingle layers above the roof eve. They left the rest to shingle over as is, with an inch drop off. (seen in after pictures) I would have taken photos of the repair, I didn't know they were done! Looked to me like they will continue up to the peak, make the roof flat again. (after shingling as is, 6 weeks later they did tear it all off and repair enough to look better.
Here the roofer crew decided to shingle over the ridge they built. Remember this roof was flat and level along eve before work started. Top 2 before photos.
3 visible shingle layers above the roof eve and then up an inch to the mini ridge they built.
July 3 2018 - The roof did not pass inspection.
August 9 2018 - 6 weeks later... Roofers removed this area of shingles and roof deck with intent to try and restore the roof deck to flat again. Low slope from peak to roof eve is West to East. North to South was straight and level roof eve and roof deck. Not wavy.
The air gap increased in size, mostly in width. After 6 weeks the shingle hadn't settled. The "After" photos were taken August 5 2018.
At this point I'm concerned what else they did that could be questionable. You cannot see under the shingles.
Bottom line: I'm concerned about the integrity of the roof deck for strength. We get hurricanes. This is such a crazy visible mistake.
August 9, roofers removed this area of shingles and roof deck with intent to try and restore the roof deck to flat again.
They left the 2x4s dangling. (what do you think the code inspector thought?) Wait; What do you think the customer thought?
Drip edge not looking new after repairs.
Code violation with drip edge at peak. This and other stuff got Hippo Roofing work dis-approved a second time.
Wed – May 30 Measure for materials delivery
Thu - June 21 6/21/18 9:45 AM 321-951-2500 Hi Phil, this is Danny from hippo Roofing. I'm just calling you to let you know that I have a crew available to start you turn off today. I going to start sending them over there going to send a dumpster over there. I tried getting everything set up. If you have any inconvenience for this, give me a call at 321-405-4903. That's my cell phone number 321-405-4903. If it's good with you, you can text me or call me and tell me it's okay, but if you can please leave the driveway available so we can place the dumpster there, and thank you. Alright, see you soon. Bye
Started tear off
Fri - June 22 Finish tear off, started roof deck repair / bring to code
Mon – June 25 Built a new slope /peak on roof 3 feet from North end of roof. 4 workers spent all day on this. Result was against code and looked ridiculous. A mini peek where none was there before. (see photo labeled mini-peak)
I asked but was never given an answer as to why they did that. I literally thought of candid camera the TV show.
Tue – June 26 Left job to abandon new slope idea
Sat- June 30 2 workers tried to remove slope that was built
Mon – Jul 2 Shingle roof, even over left over slope/peak
Tue – Jul 3 Pickup and leave, inspector disapproved job
Mon – Jul 9 Alex (salesman) tries to collect money knowing roof failed inspection. Alex had no invoice or any paperwork with him.
Thu - Jul 25 Below is a message from Hippo to me asking I pay before finishing and failing inspection by city inspector. My response follows.
-------- Forwarded Message -------- Subject: roof Date: Mon, 30 Jul 2018 19:33:57 -0400 From: MichaelInteresting part here is "The roof is done to specifications."
To: Carmela@HippoRoof.com [quoting Carmela] << Hi Mr Phelps Christian will have the roofer go back there to extend ridge caps when possible; your home is in the queue. However, you are obligated to pay the balance asap. Per the contract, it is due upon completion of the roof. The roof is done to specifications. Kindly sign the appropriate Enderbank forms and let us know when done Thanks, Carmela >> [My response] Do you understand that the work you did was not approved by the city permit office?
Who's specifications? The only specs that matter are the City/County code. The city inspector disapproved the work. Not done to code...
Who is Hippo trying to kid?
Carmela has never responded to this or any other message. She has never responded to any questions. Except to take pictures and leave.
Wed-Aug 8 Call from Christian, visit from quality control
Christian Ott, Production Manager
Thu-Aug 9 rebuild North portion of roof where ramp was built
Mon-Aug 13 Inspector disapproved with penalty
Wed – Aug 15 Quality control, said he was very confused about inspector
Thu - Sep 6 Hippo inside guys – just here to look and pictures, drip edge, without any notice. They said they really did not know what to look at other than drip edge.
Thu – Sep 20 4pm: Ricardo called, left hard to understand message as if phone was drifting to and from where speaking.
Voice mail message
Fri - Sep 21 8am: Returned call, Left message with receptionist. Informed my phone is an indoor land line. Suggested email is good way to communicate and avoid phone tag.
2:08pm: Ricardo called, left message to call back. No other info. Confusingly hard to hear and understand voice mail.
Voice mail message
Thu - Oct 18 10/18/18 9:27 AM 321-951-2500
Good morning Michael. This is Ricardo with hippo Roofing. I appreciate a call back. I need to talk to you about your final invoice payment. My direct number is 321-525-2388 recorded with hippo Roofing. I appreciate a call back as soon as possible. Thank you, bye-bye
Voice mail message
Thu - Oct 18 10:25 AM 407-470-3095
Hey Michael, I'm Alex with hippo. Hope you're well, sir. I know that we're still waiting on that back Tampa Better Bank believe they came out did the best they could to get that Buckle done for you that drip edge on your flat roof. It's holding off on the passing. We've got nothing to do with it. So, I don't know what to tell you on that. I mean, that's no reason for you to hold the payment out to jobs complete. You know, if I were to know where we're going to get in all this Michael really, I mean, we probably should have just passed on the job with you. You know, this is really turned out to be something else. I'm going to know take the steak you sir.
Voice mail message
Fri - Oct 19 8:10AM I returned the call to Ricardo at 321-525-2388 and got voice mail. I left a nice message and suggested email would be good here.
I called the City of Titusville building and permit office. Was told the work has been disapproved 2 times for drip edge at North end of roof.
As of 11-04-2018 the roof has not passed city inspection, Hippo roofing says they did the best they can, and to get paid.
Insurance company won't insure a condemned roof job!
Hippo roofing has never told me anything about status of the roof job, condition, that it fails inspection. They never said anything.
I have not received an invoice, or any paperwork described in the contract.
The only contact they have made is they want to get paid.
Hippo roofing wants me to pay for a new roof.
The city has the roof job recorded as not to code. So much for equity in a new roof. Go to sell the house and what? Supposed to be able to say I just put a new roof on. And then there is the house insurance. Well, a new roof is supposed to pass inspection.
Much of the sales pitch talks about the benefits of a new roof. Not with this job.
Hippo roofing ruined my vaulted ceilings with nails that protrude from above. Try and repair that!
All 17 sections of vaulted ceiling show nail tips that came through from above.
You really need to do your home work hiring a roofer. Get your questions answered in writing.
How will the roof be put back to the way it was, before it got messed up with mistakes in workmanship?